Frequently Asked Questions (FAQ)
Frequently Asked Questions
Have questions? We've got answers! If you don't find what you're looking for, feel free to contact us.
🛒 Orders
How do I place an order?
Simply browse our collection, select your favorite cap, choose your size, and click "Add to Cart". Follow the checkout steps to complete your purchase.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@sportbrim.com if you need to make changes.
🚚 Shipping
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times and rates vary by destination.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
↩️ Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
How do I start a return?
Email us with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.
🧢 Products
How do I find the right size?
Most of our caps are one-size-fits-most with adjustable straps. Check the product page for specific sizing details.
Are your caps suitable for outdoor sports?
Absolutely! SportBrim caps are designed for performance and style, perfect for running, golf, baseball, and all outdoor activities.
How do I care for my cap?
We recommend hand washing with cold water and mild soap. Air dry only — do not machine wash or tumble dry.
💳 Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Is my payment information secure?
Yes! Our store uses SSL encryption and secure payment gateways to protect your information.
Still have questions? Contact our team — we're happy to help! 🧢
